Policy Privacy | Nexivo AI

PRIVACY POLICY

SECTION 1

Overview

At Nexivo AI (“Nexivo AI,” “we,” “our,” or “us”), we take privacy and data protection seriously. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your Personal Information when you interact with our website, platform, products, and services.

By accessing or using our website, software, or services, or by agreeing to our Terms & Conditions, you acknowledge that you have read and understood this Policy and agree to the practices described herein.

SECTION 2

What Is Personal Information?

“Personal Information” means any information that:

identifies, relates to, describes, or could reasonably be linked to you
is associated with you directly or indirectly

Personal Information may include, but is not limited to, your name, email address, physical address, date of birth, billing details, IP address, device identifiers, cookie IDs, or other online identifiers. Personal Information relates only to individuals, not legal entities. Certain data we collect may not qualify as Personal Information under applicable law.

SECTION 3

Why Do We Collect Personal Information?

Nexivo AI collects Personal Information for the following purposes:

to operate, maintain, and improve our platform and services
to develop, enhance, and optimize our products
to comply with legal, regulatory, and contractual obligations
to communicate with you regarding products, services, updates, or support
to market, promote, offer, and license our products and services
to process payments and manage billing relationships, where applicable
to provide customer support and respond to inquiries
to fulfill contractual obligations
to analyze usage, performance, and trends

We do not sell or rent your Personal Information. We only share Personal Information as described in this Policy or as otherwise authorized by you.

Acceptance of this Privacy Policy is required in order to access certain products or services offered by Nexivo AI.

SECTION 4

When and How Do We Collect Personal Information?

We may collect Personal Information when you:

submit forms or inquiries on our website
create or register an account
subscribe to or use our software, tools, or services
enter into agreements with Nexivo AI
purchase or license products or services
attend or register for webinars, events, or trainings
subscribe to newsletters or marketing communications
interact with customer support
respond to surveys or provide feedback
interact with our emails, advertisements, or marketing campaigns

We may also collect technical information such as IP address, browser type, device type, pages viewed, and interaction data for analytics, security, and marketing optimization purposes. You may opt out of certain targeted marketing communications at any time.

SECTION 5

What Personal Information Do We Collect?

Personal Information we may collect includes:

name
email address
phone number
mailing address or country of residence
billing and payment information
account identifiers or platform IDs
demographic information you voluntarily provide
product preferences and usage data
communication history with Nexivo AI

We may combine information collected directly from you with information obtained from third-party service providers or partners, where permitted by law.

SECTION 6

Cookies and Tracking Technologies

Cookies are small data files stored on your device to help improve functionality and user experience. Nexivo AI uses cookies and similar technologies to analyze traffic, remember preferences, and optimize performance.

You can disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.

SECTION 7

Information from Third Parties

Social Media Features
Our website may include social media features or widgets. These features may collect your IP address or set cookies. Your interactions with these features are governed by the privacy policies of the respective providers.

Third-Party Vendors
We may receive Personal Information from third-party vendors that support payment processing, analytics, marketing, or platform functionality. Any such data is handled in accordance with this Policy.

SECTION 8

How We Protect Your Personal Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Information.

Third-Party Services
If you authorize us to connect with third-party services, we may access information made available by those services in accordance with their privacy settings and this Policy.

Payments
Payments are processed through secure third-party payment processors using industry-standard encryption and security protocols. Nexivo AI does not store full payment credentials unless required for contractual or legal reasons.

Despite our safeguards, no system can guarantee absolute security. You are responsible for protecting your account credentials and access information.

SECTION 9

Legal Bases for Processing

We collect and process Personal Information to:

comply with applicable laws and regulations
perform contractual obligations
deliver products and services
communicate regarding accounts or support
improve platform performance and user experience
conduct marketing and promotional activities
prevent fraud and ensure platform security

SECTION 10

When We Share Personal Information

We may share Personal Information with:

trusted vendors and service providers under contractual confidentiality obligations
partners necessary to deliver requested products or services
legal authorities when required by law or legal process
successors in the event of a merger, acquisition, reorganization, or asset sale

We do not permit third parties to use your Personal Information for purposes outside their contractual relationship with Nexivo AI.

SECTION 11

Your Rights

You may request access to, correction of, or deletion of your Personal Information, subject to applicable legal limitations. You may also withdraw consent for certain processing activities where permitted by law.

To submit a privacy-related request, contact:
support@nexivo.ai

You may opt out of marketing communications at any time by following the instructions in our messages or contacting us directly.

EEA & GDPR Rights
If you are located in the European Economic Area, you have additional rights under GDPR, including rights of access, rectification, erasure, restriction, portability, and objection.

SECTION 12

Data Retention

We retain Personal Information only for as long as necessary to fulfill legal, contractual, and operational obligations. Third-party processors retain data according to their own privacy policies.

SECTION 13

Community & Interactive Areas

Information shared in public or interactive areas may be visible to others. We cannot guarantee removal in all circumstances.

Testimonials
We may publish testimonials with consent. You may request removal by contacting us.

SECTION 14

Children’s Privacy

Nexivo AI does not knowingly collect Personal Information from children under 13. If you believe a child has provided Personal Information without parental consent, please contact us immediately.

SECTION 15

Where We Process Data

Nexivo AI primarily processes data in the United States but may use vendors in other jurisdictions where legally permitted.

SECTION 16

Policy Updates

We may update this Privacy Policy from time to time. Material changes will be posted prominently on our website.